* The actual available internal phone storage may differ depending on the software configuration of your phone. * Features and specifications are subject to change without prior notification. * The actual battery time(Talk time, standby time, etc.) may differ depending on the network provider.
1.How to track the order:
pls copy this link to your web broswer: www.17track.net/en/
2.About DHL Delivery:
In our listed price in aliexpress store, don't include DHL remote cost, custom duty, or any commission charged by dhl for custom clearance or warehouse storage cost. If you choice DHL delivery, Please verify your address if any remote cost via below guide. Leave your name,detail address,include city,street,postal code. And maybe subject to duty. If it's remote, then you can take below action: 1. Pay remote cost 39 usd for remote area. 2. Change your address to non-remote region. 3. Change it to non-remote region, and get DHL office address, then you can pick up it from the office by yourselves. 4. Change it to post free shipping.
3.About Network bands
1).All our Smartphone Unlocked for Worldwide use, But please check if your local area network is compatible with our phones, you can check this link: "maps.mobileworldlive.com" to see the Network Frequency for your country, please confirm with your carriers or providers before you purchase this item. 2).Some dual sim mobile phone only one sim slot support 4G/3G network.
4.About bad pixel point
We'll check all the phone screen,As far as possible to avoid dead piexel point.But we can't confirm the phone without dead pixel point absolute.So we can't accept the refund because bad pixel,if you want refund,you should pay the postage. deadpixel According to ISO13406-2(en.wikipedia.org/wiki/ISO_13406-2), the allowable range of excerpts for dead following : The whole pixel defects: Liquid crystal screen resolution of 1024 X 768 of the allowable value is 2 Liquid crystal screen resolution of 1280 X 1024 of the allowable value is 3 Liquid crystal screen resolution of 1600 X 1200 of the allowable value is 4 Liquid crystal screen resolution of 2048 X 1536 of the allowable value is 6 Red, green, blue, one of the three sub pixel defects: Liquid crystal screen resolution of 1024 X 768 of the allowable value is 4 Liquid crystal screen resolution of 1280 X 1024 of the allowable value is 7 Liquid crystal screen resolution of 1600 X 1200 of the allowable value is 10 Liquid crystal screen resolution of 2048 X 1536 of the allowable value is 16 Sub pixel defects in arbitrary 5x5 region: Liquid crystal screen resolution of 1024 X 768 of the allowable value is 2 Liquid crystal screen resolution of 1280 X 1024 of the allowable value is 3 Liquid crystal screen resolution of 1600 X 1200 of the allowable value is 4 Liquid crystal screen resolution of 2048 X 1536 of the allowable value is 6
5. Why is the ROM less then 4G/16G/32G ?
1). The hardware manufacturers use 1000B as 1G, but the software vendor use the 1024B as 1G, so the 4G ROM will less then 4GB. 2). The recover and cache will also occupy the ROM, so it will show less than 4GB, nearly 2GB-3GB..
6.Don’t have APN (Can not use 3G Internet)
About the network, If you didn't has APN (Access Point Name),you have 2 options: 1). call your Network Provider and they will give you that. 2). download this app play.google.com/store/apps/details?id=net.thenatureweb.apnsettings
7.Can’t receive SMS
1)"Setting"--->"location access"---> Cancel "Wi-Fi & mobile network location" option, then reboot phone. 2).If the first method can not solve the problem, Can be solved by restoring factory setting (recommended to back up your data): "setting--->"Backup & reset"--->"Factory data reset"---"Reset phone".
8.Can't pen WLAN or can't search wifi signal
1).wifi band: some mobile phones can't support 14-band, So you need set your router wifi band or reset your router; 2).Install the latest firmware from official site or connect our services.
9.Can't recognize TF card or install app to TF card
1).Some phones does not support tf card installed; 2).Make sure the TF card is not damaged, and can normally use 3).Check whether there are installation location option at the settings; 4).Install the latest firmware from official site or connect our services;
10.Can't recognize SIM card or the Signal instability
1).Don't remove SIM card or TF card when phone is on! Otherwise might break your phone!; 2).Please check the IMEI number exists; 3).Root your phone, Use “mobile uncle tool” enter to band mode, and choose all the available bands; 4).Maybe you flashed the Custom firmware, or flash the GSM version ROM to WCDMA version phone; 5).Install the latest firmware from official site or connect our services;
11.Restore IMEI number( how to solve IMEI lost)!
Pls check the this link: IMEI Restore.rar 1.4 MB mega.co.nz/#!mIcCAJAB!JzrkscfcwMx8OmqSdtCOWAouBu8RnBe3X48hAXwrSQA you need ask our Aftersales to get the unpack password.
12.App from google play or other app store doesn't work or is not supported.
1). Some app only support installed on Internal storage; 2). Maybe the apk Incompatible version, you can download the latest version from other app store. 3). Power management app black screen protection caused this, can uninstall this type app; 4). Too many background app are running, forced quit, you can disable the boot entry; 5). Pls check this link: forum.xda-developers.com/showthread.php?t=1948558 6). System caused this.
All of our products are original brand new phone, no clone, no refurbished, no used.
2. Ship time
Elephone P7000 is pre order now, We will ship it Until Jun.5th for Hongkong Warehouse.
1).Singapore Post: Singapore Post is good for most customers, and it normally caused no custom duty, but it will take around 15-60days for the delivery. We are using Singapore post as default for free shipping. Concern delivery time and custom clearance issue, we might change to other similar post delivery without prior notification at our professional experience. For example, might change shipment to Netherland post or Sweden post instead of Singapore post. Sometimes Netherland post and sweden post is fast and less custom problem. For Ukrain customer and Belarus customer we will use Netherland post .
2).DHL:DHL is fast and will take around 3-7days for most countries, but it may cause custom duty.
3) Other Express: We also might offer Singapore EMS, UPS, FedEx, TNT and so on for options. If you need please contact us.
4).Battery Declaration: Due to very strict Air Freight safety policy, each phone can include ONLY one battery and the battery must be installed. To avoid phone power on in shipment, we stick the insulation film on the contact metal patch of battery. Please must peel off the film in normal use. When we can ship two batteries in one package, will specify in our link and make notice.
4. Accept package:
If seal has been broken, tampered with or removed, or package broken; please open parcel to check inside contents in presence of delivery people. Reject shipment if goods are lost or broken.
1.)Please inform us within 3 days with clear photos or video if you receive goods with problem. We can offer discount or full refund or replacement after confirm problem. We bear return shipping cost 12 usd. 2.) Please inform us within 7 days with clear photos or video if you receive goods with problem. We can offer full refund or replacement after confirm problem. The returned freight charge is on customer, and we could offer $5 coupon as compensation. 3.)After accept package within 7 days ~ 30 days, if product with problem, can get free maintenance, or replacement at cost 20~60usd if get some scratches or other can’t removed marking. The returned freight charge is on customer, we bear shipping back cost from us to you. 4.)After accept package within 1 month ~ 6 months, if product with problem, can get free maintenance. Customer bear two way shipping cost. 5.)After accept package within 6 month ~ 12 months, can offer maintenance at customer’s cost. Customer pays our labor cost 15usd + repair cost. Also bear two way shipping cost. 6.)All accessories will be fully inspected before shipment, and warranty is 7 days. 7.)Free gifts don’t get any warranty, if any quality problem within 3 days, can send replacement in next order. 8.)Promotion products only offer replacement or maintenance. 9.)Artificial damages, include screen dropped or broken, scratches and some other problems incurs by abused, is out of free warranty, customer need to pay freight and repair cost. 10.)For mobile phone, most problems might be related with firmware, if you install any 3rd party firmware without our permission, will be lost free warranty.
Note:All warranty rules follow the relevant manufacturers warranty rules, for details, please go to the official website of manufacturer. Consumables (for example the battery) not included in the free reparing (warranty) scope. And pls send the form to our Repair specialist email box before you send the products back. Must send application form before send any goods to us for warranty, otherwise, we will reject shipment.
6. Custom duty:
We are not responsible for any delays caused by custom clearance. Also it is customer’s responsible for any custom duties, taxes or other costs related with custom clearance. DHL might also charge commission and warehouse cost related with custom clearance. If you have any requirement for custom invoice, must mention in order message or inform us before place order, otherwise, we will make declaration per our experience.