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Warranty And Returns

7 days Exchange guarantee

We try our best to make sure the products shipped to our customers are in the best condition, in the unlikely situation that if your products arrive damaged, are defective, or are the wrong items. You could send it back for a refund or replacement within 7 days of receiving it. Return shipping reimbursement is unavailable, but we would compensate $15 for the buyers.

7 days money back guarantee

If you are unsatisfied with the items you purchased, then just return it within 7 days of receipt for a full refund or an exchange.
And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same and good condition. Customers will be required to cover shipping cost both ways.

Details on the return policy

We could only accept deliver by General POST.
Our shipping method of sending back the product is Singapore post.
The return address and shipping fee, please contact our CS staff to further confirm it.
Note: elephonemobile.com won't take any responsibility for any missing return shipment.

One Year Free Repair Warranty

Within one year of the purchase date, buyers can return items for free repairs.
---Within 60 days from the date of shipment----

Buyers pay the shipping fees for sending the item back, while we pay for the shipping fees for sending the repaired item back to the buyer.

---After 60 days from the date of shipment---

Customers are responsible for shipping charges both ways.

Note:If the buyer has damaged the item(s) and some components need to be changed, we will charge for the original value of the components.

Elephone Return Process

The RMA Process & Three easy step:

  1. Get RMA Authorization after you submit a RMA request by support center in My Account.After receive your request, we will send you a “Custom Service Form” to fill out for application.
  2. Ship the return goods after you get the RMA authorization.Once you ship return goods, please note the return item must be with original packing. Then fill out the shipping method and tracking number of the form, send the form back to our service center.
  3. Get the replacement or Refund.ELEPHONE will arrange for resend or refund upon receiving your return package within 1-3 business days.