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Shopping Guide

How to place an order?

elephonemobile.com currently only accepts payment from PayPal. To pay via PayPal, please follow the instructions below:

1) Find the Items You Want
First you need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of elephonemobile.com website. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its detail page. Here you will find more information about the item.
Notes: If you don't find the product that you're looking for in elephonemobile.com, Please contact us!

2) Add the Items to Your Shopping Cart
If you want to order an item from elephonemobile.com, click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the button at the right top of every page of our website.
3) Choose a shipping method
elephonemobile.com offer free shipping to worldwide countries. But only freely provide tracking number when the order amount is more than $15. If your order Amount is less than $15 and you want to get tracking number, you can choose "Registered Airmail +1.99$USD", Tracking Number will be offered to you! Of course, you also can choose EMS for delivery. If you still need other Express Delivery like DHL, UPS, TNT, FedEx, please click here to contact us.
Notes: if you have a coupon, please key in the coupon code.
4) Checkout with PayPal
Take a moment to review all the items you've chosen in your Shopping Cart. If you decide that you don't want to purchase the item right away, click the "Remove" button next to the title. The item will be removed from your current Shopping Cart.
Notes: If you encounter difficulty or receive an error message, please contact us.
5) Sign In/Create a New Account
Enter your e-mail address and set your password. Then you can sign in immediately.
6) Review shipping address and pay for Your Order
Need to double check the shipping address whether is the same with your receiving address. If it is same, then please submit payment. If it is different, Please update it by clicking the "change" button. Our customer service representative will double confirm the abnormal address with you.
Notes: elephonemobile.com will arrange shipment within 0-24 hours as of the payment time.
7) Pay for Your New Order
Settle payment for your order and your order status will be changed into paid quite soon.
8) Check Your Order Status
If you would like to review or change something about the unpaid order you placed before it enters the shipping process, please visit the Orders in My Account on the top right corner of most pages. Here you will be able to change the particulars of your unpaid order without having to contact us.

How can I check out my order status?

visit Orders in My Account. You can check out your order status about whether it is shipped or partially shipped, the shipping date, tracking No., tracking website etc.
For the guest, you can click the button “Track Order” on the upper right corner of webpage, then enter your Email Address and order ID to check the order status.
We offer free tracking number for order over $15. You can check the tracking number as per the steps below: My Account →My Orders →View order.

    1. Access the tracking website below:
    2. Register Airmail (Hong Kong): http://www.track-trace.com/post
    3. (Here you can track your cargo via the post websites for over 90 countries: click the country at the bottom of the homepage and you can also track the cargo status when it arrives in your destination country)
    4. Register Airmail (Singapore):http://www.singpost.com/
    5. EMS: http://www.ems.com.cn/english.html
    6. DHL: http://www.dhl.com/
    7. TNT: http://www.tnt.com/
    8. UPS: http://www.ups.com/

Notes: For order below $15, elephonemobile.com does not offer a free tracking number. To get a tracking number, you need to pay an additional cost of $1.99

Is it required to register an account before I place my first order?

No. Both registered customer and guest here can make order and settle payment. But with an account, you'll enjoy the privileges below:

Order History
View all your open and past orders.
Email Updates 
Get advanced notice of new arrivals and sales.
Products Reviews 
Share your opinions on products with other customers and earn points.
Wish List 
Collect and keep track of the products that interest you.
Address Book
We can deliver your products to another address other than yours!

    How to register?

    Click "Register" on each page, filling in the required information including your email address and password, you can become a registered customer of us.

    Click "Register" button on the top of most pages
    Fill in all the required information

      What type of payment do you accept?

      elephonemobile.com currently accepts payment via PayPal only. Anyhow, elephonemobile.com will ensure that payment from credit card like Visa, Master Card, American Express and JCB as soon as possible.

      What’s the shipping method?

      elephonemobile.com offers the following shipping methods:

      Airmail (Singapore Airmail/ China Airmail)
      International Express (EMS/DHL)

        How about the delivery time?

        Airmail stretches to nearly every corner of the world and has been broadly used in international shipping. It's delivery time is as follows:

        Airmail guarantees shipping and the delivery time is 7-25 business days to worldwide.
        Airmail and register airmail Area Time
        United States, Canada 6-14 business days
        Australia, New Zealand, Singapore 5-11 business days
        United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-15 business days
        Italy, Brazil 10-25 business days
        Other countries 7-15 business days
         EMS 3-6 business days to worldwide
         DHL/UPS 2-3 business days

          EMS guarantees fast shipping and the delivery time is 3-6 business days to worldwide.
          DHL guarantees fast shipping and the delivery time is 2-3 business days to worldwide.


          Are there some holidays that may significantly impact the delivery time?

          Normally, orders from elephonemobile.com are shipped quickly to worldwide countries. But there are some peaks seasons for international shipping that come regularly each year. You are advised to place order ahead of time or choose fast shipping method (EMS/DHL) so as not to delay.

          China Labor's Day
          Most of Chinese governmental/ social organizations will have a break of 3 days from May 1st to May 3rd. Delivery to worldwide destinations will be delayed for 3-5 days averagely.
          National Holiday
          China celebrates its national holiday from Oct 1st to Oct 7th each year. Delivery to worldwide destinations will be delayed for 7-10 days averagely.
          Spring Festival
          Spring festival, China's most important holiday, has been celebrated for over 1500 years. It comes mostly in every Feb and lasts for 7-10 days. Delivery to worldwide destinations will be delayed for 10-12 days averagely.