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Shipping And Delivery

Singapore Post

Singapore Post is good for most customers, and it normally caused no custom duty, but it will take around 15-60days for the delivery. We are using Singapore post as default shipment for free shipping. Tracking web is http://www.17track.net/en/, we recommend it , also you can track it in Singapore Post website .


DHL is fast and will take around 3-7days for most countries, but it may cause custom duty. If you choose DHL,not include DHL remote cost, custom duty, or any commission charged by dhl for custom clearance or warehouse storage cost.



What will affect the delivery time?
The delivery time includes processing time and shipping time. Generally, the package can arrive in destination on time. Processing time means the time IAppleChina handles the order internally. Delivery time is determined by the destination where the order is shipped to, which is the main element that affects delivery time. Moreover, the custom policy of destination country also influences the delivery time.
How can elephonemobile.com get my shipping address?
We'll get your shipping address when you make payment by PayPal. Please note PayPal will be not sharing any of your financial information to us except shipping address and a phone number which you explicitly wish to share with us. If the destination address is abnormal, our customer service representative will double confirm it with you before shipping the package
What if I do not edit my shipping address before settling the payment?
We’ll treat the PayPal registration address as your receiving address if you do not edit your address. So, please make sure your receiving address is the same as your PayPal registration address, otherwise you need to edit it.
How can I know my order has been shipped?
You’ll receive a notification e-mail from us when your order is shipped. Information like shipping items, shipping time, tracking No. and tracking website is included. Also you can timely check your order status via “My Account→My Orders”.
My tracking number is not working, what should I do?
Once package has left from elephonemobile.com, it will take 1-3 business days to process in Hong Kong Post system. Please wait a little more time and try it again later. Any question, please leave message to us by visiting My Account. elephonemobile.com customer service center will give your feedback within 0-24 hours.
The tracking information from Singapore post web shows that my order has been shipped to a wrong country, what should I do?
This must be a mistake made by Singapore post staff during scanning. Any order shipped from elephonemobile.com is posted with a label of the detailed address. Thus, your order will not be shipped to a wrong destination. You can wait it until the deadline, once it still not be received, please contact us.
The step of processing an order

The step of processing order in elephonemobile.com:

Step 1: Order printed by our system (0-1 business day)

Step 2: Order packaged by our storehouse (1-3 business days)

Step 3: Package carried to Hong Kong Post or Express Center (1 day)

Step 4: Order processed by post to your destination.

*Remark Step2: normally, we have enough products in stock, but occasionally there’s possibility that some items are temporarily out of stock. It will take 1-2 business days to get the goods back in stock.

Why a single SKU of my order is shipped by EMS since I choose airmail as the shipping method for the whole order?
This is because this SKU must be over 2 KG (exceeds airmail’s limitation for weight). For such SKU, elephonemobile.com will ship it via EMS separately. Normally, EMS fee is covered by the price. But for some countries in South America, East Europe and Africa, additional shipping fee will be charged due to the high EMS fee.
Estimate the delivery time to destination
You’ll receive a notification e-mail from us when your order is shipped. Information like shipping items, shipping time, tracking No. and tracking website is included. Also you can timely check your order status via “My Account→My Orders”.
What should I do if the package is not received?
You can track the status in the tracking website mentioned as above. Once there’s no tracking information, you can contact us via email for help.
What should I do if I want to change the receiving address when I am placing the order or after the order placed?
Your package will be shipped to the address you set in your PayPal account. If you would like to ship your order to another address than the one in PayPal account, you may change the address in your PayPal account during the checkout process. If you still want to change the address after success checkout, you should send us your address via email only if the order's Shipping status is Unshipped or Processing.
Need to contact DHL about your delivery?

Below is the list for your reference of DHL contact numbers for listed countries. Sometimes if there is a delivery problem, our customer service staff will personally contact DHL China to assist you, meanwhile you also can contact your local DHL yourself, and maybe the problem will be solved quicker.

DHL UK: +44 1332816960

DHL France: +33 472613098

DHL Australia: +61 738457850

DHL Germany: +49 610376560

DHL Canada: +1 9056731345

DHL Denmark: +45 70345345

DHL Hellas (Greece) +30-210-989 0000


- Customer Service: 1-800-225-5345

- Attempted Delivery Inquires: 1-888-273-8876